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Archie T., Mansoor A., Darren L., John L., Abdullah A.
Melissa D., Raed A., Carl H., Aras K.
Aaron T., Chau N., Naquib M., Ahmed A.
Alan D., Mickey H., Nicholas P., Derek V.
Steps in Report Writing
Proposals and reports depend on research. The research may be as simple as pulling up data with a computer program or as complicated as calling many different people, conducting focus groups and surveys, or even planning and conducting experiments. Care in planning, proposing, and researching reports is needed to produce reliable data.
Formal reports contain formal elements such as a title page, a transmittal, a table of contents, and a list of illustrations. Informal reports may be letters and memos or even computer printouts of production or sales figures. But all reports, whatever their length or degree of formality, provide the information that people in organizations need to make plans and solve problems.
Writing at work focuses on problem solving.
Work-related writing targets multiple audiences with different perspectives.
Writing at work may be read by unknown readers.
Writing produced at work can be used indefinitely and can be used in legal proceedings.
The format for work documents varies greatly from the format for academic documents
Team reports: Task
Write a short to medium length formal report to the director of marketing explaining whether Martha’s Kitchen should develop an Internet presence, and if so, to what extent (i.e. should they offer online sales, promote existing products or offer expanded services, etc.) You will need some solid figures about the demographics of Internet users, their surfing habits, the types of products they purchase online, and growth trends in online commerce.
Report Components
Generally, a report will include the following sections:
Title Page
Exeutive Summary / Abstract
Table of Contents
Introduction
Body - Purpose - Scope - Background
Recommedations
References
Appendices
Reports can be called information reports if they collect data for the reader such as sales and quarterly reports. Analytical reports interpret data but do not recommend action. They include annual, audit, and make-good or pay-back reports. Recommendation reports recommend action or a solution and can include feasibility, justification, and problem-solving reports.
Title page
Introduction
Background
Discussion of the Problem
Conclusions
Recommendations
Works Cited
Cover page
Title
Table of Contents
Introduction
prepares readers for the discussion that follows
Most introductions contain three parts:
1. Purpose
What did your research discover or prove?
What kind of problem did you work on?
Why did you work on this problem?
Why are you writing this report?
What should the reader know or understand?
2. Scope
How did you work on the research problem?
Why did you work on the problem the way you did?
Were there other obvious approaches you could have taken to this problem? What were the limitations you faced that prevented your trying other approaches?
What factors contributed to the way you worked on this problem? What factor was most important in deciding how to approach the problem?
3. Background Information
What facts does the reader need to know in order to understand the discussion that follows?
Why was the project authorized or assigned?
Who has done previous work on this problem?
What theory or model informed your project?
What facts are already known that support or don’t fit the theory?
What will the reader know about the subject already and what will you need to tell them so they can understand the significance of your work?
Body
Discussion of the Problem
Part One: “Theories, Models”
Part Two: “Materials, Methods”
Part Three: “Presenting Data”
Part Four: “Interpreting Data”
Conclusion
A very short section that introduces no new ideas.
Important because it is your last chance to convey the significance and meaning of your research
It is also a place to raise questions that remain unanswered and to discuss ambiguous data.
The conclusions you draw are opinions, based on the evidence presented in the body of your report
Recommendations
What do you want the reader to do next?
Save discussion of future action for your section on recommendations.
Appendices & Index
Using & Documenting Sources
Works Cited
Citation—attributing an idea or fact to its source in report body
Documentation—listing bibliographic information readers would need to locate original sources
Effective Report Writing
Use these four techniques: 1. Use clear, engaging writing 2. Keep repetition to a minimum 3. Introduce sources and visuals 4. Use forecasting, transitions, topic sentences, and headings to organize
Effective Meeting Guidelines
Make purpose explicit
Distribute an agenda
Allow time for discussion
Pay attention to people and process as well as tasks
Find out who will interview you and research them, if possible
Preparation: Travel Planning
Find building and closest parking
Plan how much time you’ll need
Leave time for unexpected events (e.g., traffic jams, broken elevators)
Plan transportation, if flying
Preparation: Attire
Meet interviewer’s dress expectations
Make conservative dress choices
Dress a step above organization culture
Wear comfortable, shined shoes
Style hair conservatively
Wear understated jewelry and makeup
Avoid perfume and cologne
Present flawless personal hygiene
Preparation: Professional Materials
Extra copies of your résumé
Notepad, pen, and list of questions
Copies of your work or a portfolio
Reference information
Interview Channels
Campus interviews
Phone interviews
Video interviews
Interviews Practice
Put on the clothes you’ll wear
Practice everything - Entering a room - Shaking hands - Sitting down - Answering questions
Use video equipment if available
Interview Customs: Behavior
Practice active listening
Do not monopolize with monologues
Never say anything bad about employers
Be enthusiastic
Be yourself—your best self
Review your accomplishments
Look for signs of organizational culture
Interview Customs: Note-Taking
Record the following briefly during or right after the interview - Interviewer’s name (or names) - Advice given to you - What they liked about you - Negative points discussed - Answers to your questions - When you’ll hear from them
Interview Customs: Sections
Opening (2 to 5 minutes) Hold conversation to set you at ease
Body (10 to 25 minutes) Answer questions to show your strengths Deflect questions that probe weaknesses Ask questions
Close (2 to 5 minutes) Summarize your key accomplishments Listen to find out what happens next
Kinds of Interviews
Behavioral
Situational
Stress
Group
Final Steps in a Job Search: Follow-up Phone Calls and Written Messages
Phone Calls - Show enthusiasm for the job - Reinforce positives and overcome negatives from the interview
Written Messages - Thank the interviewer for useful information - Remind them what they liked about you - Use company jargon; refer to interview - Refer to the next move
Final Steps for a Job Search: Negotiating for Salary and Benefits
Wait for job offer to talk about salary
Find out going rate for work you’d do
Avoid naming a specific salary
Negotiate package, not just starting salary
Final Steps for a Job Search: Accepting a Job Offer
Informal preparation for job hunting should start soon after you arrive on campus. Formal preparation for job hunting should begin a full year before you begin interviewing. The year you interview, register with your placement office early.
Employers skim résumés to decide whom to interview. Employers assume that the letter and résumé represent your best work. Interviewers normally reread the résumé before the interview. After the search committee has chosen an applicant, it submits the résumé to people in the organization who must approve the appointment.
A résumé must fill at least one page. Use two pages if you have extensive activities and experience.
Emphasize information that is relevant to the job you want, is recent (last three years), and shows your superiority to other applicants.
To emphasize key points, put them in headings, list them vertically, and provide details. Résumés use sentence fragments punctuated like complete sentences. Items in the résumé must be concise and parallel. Verbs and gerunds create a dynamic image of you.
A chronological résumé summarizes what you did in a time line (starting with the most recent events, and going backward in reverse chronology). It emphasizes degrees, job titles, and dates. Use a chronological résumé when
Your education and experience are a logical preparation for the position for which you're applying.
You have impressive job titles, offices, or honors.
A functional (skills) résuméemphasizes the skills you've used, rather than the job in which or the date when you used them. Use a skills résumé when
Your education and experience are not the usual route to the position for which you're applying.
You're changing fields.
You want to combine experience from paid jobs, activities or volunteer work, and courses to show the extent of your experience in administration, finance, speaking, etc.
Your recent work history may create the wrong impression (e.g., it has gaps, shows a demotion, shows job-hopping, etc.).
Résumés commonly contain the applicant's name, address, phone number, education, and experience. Activities, honors, references, and a summary of qualifications should be included if possible.
To fill the page, list courses or list references vertically.
Using a laser printer, print your résumé on quality paper.
To e-mail your résumé, save it in plain text format.
To create a scannable résumé, create a "plain vanilla" text using industry jargon, buzzwords, and acronyms.
To post your résumé on an online job board, compose, edit, and proof your answers in word processing software before posting them online
Cover Letter “DOs”
DO find out the name and title of the person who makes hiring decisions and write to her/him directly if at all possible.
DO address the letter to “Dear Sir or Madame” if you absolutely can’t find out the name of the person you are writing to.
DO compose each letter individually for each specific job or company.
DO be as specific as possible.
DO keep it to one page, especially for entry-level positions.
DO use plain white paper
DO have a date on your letter
DO indicate if you are attaching or enclosing other documents.
Cover Letter “DON’Ts”
DO NOT address your letter "To Whom it May Concern.“
DO NOT address your letter to “Dear Sir” unless you are 110% sure you are writing to a man.
DO NOT use “Mrs.” or “Miss,” always use “Ms.”
DO NOT simply add your info to a form letter. If you must use a template, delete the text and make it your own writing (not someone else’s).
DO NOT begin each sentence with “I.” Describe what you will contribute to the organization, not what you will gain from the position.
DO NOT sign a letter in bright colors such as red, pink or purple.
DO NOT attempt to use a creative format, unless your job is 100% based on creativity.
When writing your cover letter (and resume), keep in mind that the reviewer is only interested in one thing; the facts.
Do not think of your cover letter as an autobiography; it should be brief and to the point.
The purpose of the cover letter and resume should be one thing – it should demonstrate that you meet or exceed the requirements listed in the job description.
It should demonstrate that you’re interested in the position, and that you are available to accept the position if offered.
Additional information beyond this can be counterproductive, as it dilutes the core purpose of the cover letter and resume.
The resume is a tool with one specific purpose: to win an interview. - If it does that, it works. - If it doesn't, it isn't an effective resume.
A resume is an advertisement, - nothing more, - nothing less.
A resume doesn't just tell them what you have done but makes the same assertion that all good ads do: “If you buy this product, you will get these specific, direct benefits.”
It presents you in the best light.
It convinces the employer that you have what it takes to be successful in this new position or career.
Cover letters and resumes offer the perfect chance to communicate in a personal and professional way, and to highlight key information.
They also provide you the opportunity to stand out from the crowd.
NEVER use a form letter! Always tailor each letter to the person to whom you are writing.
Always keep in mind that the resume is your primary tool for selling yourself.
If readers can’t consume the information in it, whether due to technical issues or readability problems, they will quickly move on to the next resume.
Not researching the company before the interview - Thorough research will reveal what positions are available and what type of employee the company wants. - Network with people already working at the company; call professional organizations the company is associated with, and ask people you know who work at the company about their experience.
Inability to articulate needs and desires Companies are hiring because they either need to solve problems or have opportunities that require more employees, which is why the best applicants are those who can articulate how their experience is best for the particular position.
Being unprofessional in the interview Applicants often commit faux pas that can be excused among friends but that make them less desirable to recruiters. Examples of unprofessional actions include: bringing food to an interview, sharing personal information not relative to the job, and speaking ill of a former employer.
Demonstrating poor communication skills Be prepared to talk with confidence and expertise about who you are and why you're the best fit. - Practice the basics of communication before going to the interview, listening and responding and not talking over the other person. - At the same time don't be dull or fear showing enthusiasm.
Not keeping the personal to yourself - Don't put your social-network identification on your resume or mention it in the interview. - Make sure your voice mail message reflects a professional attitude. - Use an email address with your name before the @ sign, from a professional email address provider.
(adapted from The Career News, http://www.thecareernews.com/ )
Resume Tips: DO
Use 8-1/2”x 11” paper.
Make your resume as legible as possible and only include necessary personal information
Include both a permanent contact and present address and phone number. You may be contacted through a permanent number, long after you have moved
Include your job discipline(s) near your name at the top of page one of your resume and on each assignment
Include a summary paragraph near the top of your resume. Be brief, complete and include buzzwords. Omission of just one buzzword can prevent retrieval of your resume in a search
List jobs in reverse chronological order
Be consistent in calling out similar information (i.e., Jan. 98 or January 1998 or 1/98)
List “under contract to” for any contract assignments you may have worked
Give security status, if any. If your security clearance has expired, include the date of expiration
Write job descriptions in easy-to-understand terms, and as completely as space allows
Include your name and page number on each page of a multiple-page resume (do not number first page)
If you have a length problem due to extensive number of job assignments, leave the oldest positions off and type “Experience from (date) to (date) available upon request.” Then prepare a “complete” resume to furnish only to firms asking for it.
If you want to use a better quality paper, consider a white bond paper with a rag content (available from most printers or paper supply stores). Rag bond, however, should not be used if you are printing copies on a photocopier or laser printer, since any machine that uses toner and heat has a tendency to “flake” along creases of that kind of paper. If you submit your resume electronically (via upload or email), experience tells us that 99.9% of the recruiters out there will ask for your resume in standard Microsoft Word 97-2003 (.doc, NOT .docx) format.
Resume Tips: DON’T
Don’t include personal references or hobbies
Don’t include your Social Security number
Don’t include a cover sheet (unless you have important information that cannot be included on your resume)
Rather than stating a “Job Objective”, try using a short “Summary” paragraph instead. A “Job Objective” tells the firm what you want, a “Summary” tells what you can do for them.
Don’t exaggerate your experience
Don’t show salary or pay information
Don’t offer explanations for leaving prior employers
Don’t use your photograph
Don’t use uncommon abbreviations (acceptable acronyms in the engineering/technical fields, such as IBM, CAD, UGII, HTML, VB, RDB, etc. are fine)
Don’t put the reader at legal risk
No hiring manager likes to be accused of prejudiced or discriminatory hiring. Not only is it unethical, but it is illegal. So hiring managers who are trying to do the job right will be familiar with the list of questions they can’t ask an applicant. Your part of the equation is to exclude this information from your resume. The hiring manager does not need to know your marital status, ethnicity, nation of origin, age, religion, or sexual orientation. There are a lot of other things the hiring manager does not need to know, either. If you include these irrelevant details on your resume, the hiring manager will feel scared and skittish. Leave these details out, please.